FAQ


Studio

Where are you based?

Henry & Tunks is a small home studio located in Maitland, NSW.

Finish

All our products are handcrafted therefore you may find slight imperfections or variations. These are considered an integral part of each piece and tell the story of the making process.

Care

All pieces are glazed with lead free, food safe glazes. All unglazed areas are vitrified and impervious to moisture, these areas are polished until smooth however any marks or stains can be gently cleaned with a cream cleanser (Jif).

We recommend handwashing to prolong the life of your piece

Do not expose to thermal shock (drastic changes in temperature hot-cold).

Payment

All prices are quoted in Australian Dollars. All payments are made via PayPal. You do not need a PayPal account to make a payment

GST

Goods and Services tax of 10% is payable on most items in Australia. The listed price for each item is shown including GST.

Shipping


Free shipping for orders over $150 enter the code FREESHIP150 at checkout.

All items are shipped via Sendle or Australia Post. Orders usually ship within 2-3 business days. Shipping within Australia is a flat rate of $10 and free shipping for orders over $150. To ensure safe delivery all orders have a tracking number and require signature on delivery. You will receive a notification by email with a tracking number once your order is dispatched.

Please ensure that the correct mailing address details are entered during checkout - this includes your PayPal delivery address. Unfortunately we cannot be responsible for orders delivered to an incorrect address that has been supplied to our store. Shipping charges will apply to any goods that need to be resent due to customer error.

Breakages

If your item is damaged in the shipping process we will happily discuss a replacement or exchange. Please email your order number, the images of the broken piece including the packaging within 7 days of delivery.  Also keep the broken piece until we are done with the claim.

Returns

We love what we make and want you to be happy as well. If you decide that our pieces are not what you expected or are not for you then we will accept the return within 7 days of delivery. Return postage is at the customers cost, and payment will be refunded when we receive the piece. Return address and details will be supplied upon request.

International Orders

We can ship internationally upon request. Please contact us for a shipping quote. Please note that international recipients are responsible for duties and taxes upon delivery. The international order is not refundable if customers refuse to pay the taxes or custom fees.